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2Fix FAQ and Info

What is 2Fix?

2Fix stands for "To Fix and Repair," and refers to the Facilities Customer Response Center (CRC) at 202-885-2349 (x2349). We are the main communication center and central point of contact between the campus community and the Facilities Management department.  

What We Do

The 2Fix CRC is staffed by a team of five certified Maintenance Coordinators who work closely with the FM managers in planning, scheduling, monitoring, managing, measuring, and reporting on the FM workloads.

All building, grounds and vehicle maintenance, support services, housekeeping, energy and engineering, capital renewal, and deferred maintenance work requests are funneled through the 2Fix Customer Response Center (CRC) for evaluation and processing before dispatching and assigning to the appropriate Facilities Management unit. 

2Fix can assist in building alterations and improvements, including the design and scoping of your project. Visit the 2-Fix FAQs page for detailed information regarding alteration or improvement projects, or email at: 2Fix@american.edu.

As one of the busiest communication and processing units on the university campus, the CRC answers on average about 15,000 calls and processes approximately 50,000 work requests annually. The CRC is also responsible for sending out Facilities Management communications such as service interruptions, notifications, and announcements about work that may impact the campus community.

Contacts

You may contact the 2Fix CRC at 202-885-2349 (x2349). We are available 24 hours a day, 365 days a year to respond to all of your building needs, including elevator malfunctions, fire, fire alarm, leak, flood, power outage, major equipment failure, etc. 

You may also visit our office between 6 a.m. and 6 p.m. We are located in the lower level of the Asbury Building.  Enter through the rear door next to the big roll up door marked "Facilities Maintenance."

For more information, visit the 2FixFAQs page.